FAQs
1. Why has my tracking not updated?
We understand the frustration when tracking information doesn't seem to change. Unfortunately, tracking updates are reliant on shipping carriers, over which we have no control. Sometimes, packages aren't scanned, leading to stagnant tracking details for a few days after being shipped. If you haven't received your package within 7 business days after it has been shipped (excluding weekends or holidays), please reach out to the shipping carrier first and give them your tacking number. If they can not seem to help you please email us @ addibray20@gmail.com for further assistance.
2. How long does it take to receive my package(s)?
You can typically expect to receive your package(s) within 3 to 5 business days. Please note that business days exclude weekends and holidays. If your package hasn't arrived by 7 business days after it has been shipped, please reach out to the shipping carrier first and give them your tacking number. If they can not seem to help you please email us @ addibray20@gmail.com for further assistance.
3. Do you offer exchanges?
NO. Unfortunately, we can not guarantee the item you want to exchange will be in stock. However, we recommend you to place a new order for the same item (if size was not correct) or a new item and return the item you no longer want.
4. Do you offer refunds?
YES, our refund policy can be found in the footer of our website.
5. Do you take suggestions from customers?
Absolutely! We value and appreciate your feedback. Please share your thoughts and suggestions with us via email at addibray20@gmail.com.
6. What is a Pre-Order?
A pre-order item is one that is currently not in stock. Detailed information about pre-order items, including order dates, shipping schedules, and other relevant details, can be found in the item description. We kindly ask that you carefully review this information before placing your order, as refunds for pre-order items are not issued until the item has been shipped.
7. Do you offer giveaways, promotions, etc.?
Yes, we do! Stay updated on all our latest giveaways, promotions, and more by following us on our social media channels.
8. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover, etc.), PayPal, Shop Pay, Afterpay. You can select your preferred payment option during checkout.
9. Do you ship internationally?
At this time we ship within the United States only.
10. How can I contact customer support?
For any inquiries, concerns, or assistance, please reach out to our customer support team at addibray20@gmail.com. We strive to respond to all emails promptly during our business hours.
11. Can I cancel or modify my order after it has been placed?
Once an order has been submitted, it enters our processing system quickly to ensure timely delivery. Therefore, we will not be able to accommodate cancellations or modifications. However, please contact us immediately @ addibray20@gmail.com, and we'll do our best to assist you.
